Advance Pathways

Reports to: Chief Executive Officer 

Department: Operations 

FLSA Status: Exempt    

Location: Onsite  

Hours: Monday through Friday, 8:30am to 5pm  

Position Summary 

The HMIS & Technology Support Manager serves as the organization’s primary resource for the Homeless Management Information System (HMIS/COHMIS), data quality, operational reporting, and day-to-day staff technology support. This hands-on position helps ensure accurate and timely information for program operations, leadership decisions, funder reporting, and applicable compliance requirements. The role also coordinates routine computer, printer, account-access, and Microsoft 365 support, working with outside IT providers on more complex issues. This is an operational data and technology support role—not a software engineering, programming, or advanced network infrastructure position. 

HMIS Administration, Data Quality & Compliance 

• Administer and support staff use of HMIS/COHMIS, including user access requests, permissions coordination, routine troubleshooting, and workflow guidance. 

• Monitor data accuracy, completeness, timeliness, and consistency; identify errors and work with program teams to correct them. 

• Support compliance with applicable HUD, Continuum of Care, coordinated entry, funder, confidentiality, and HMIS reporting requirements. 

• Train and assist case managers, intake staff, peer support staff, and program leaders on data entry standards, reporting processes, and proper handling of sensitive client information. 

Reporting, Analysis & Performance Tracking 

• Prepare recurring and ad hoc HMIS reports, dashboards, and key performance indicators for leadership, funders, and community partners. 

• Track shelter and day-center utilization, guest progression, housing outcomes, service engagement, and other program measures. 

• Analyze trends, verify report accuracy, explain findings clearly, and help departments use results to improve services and operational decisions. 

Technology Support & IT Coordination 

• Set up and provide basic troubleshooting for staff computers, printers, and shared devices; coordinate repairs and replacements as needed. 

• Assist with Microsoft 365 tools, including Outlook, Teams, SharePoint, and OneDrive; coordinate email account creation and access changes through authorized administrators or IT vendors. 

• Coordinate employee onboarding/offboarding technology needs, equipment assignment, user-access requests, and permissions reviews. 

• Help staff resolve routine connectivity, Wi-Fi, and VoIP phone issues; escalate network, cybersecurity, server, and advanced technical matters to the designated IT provider. 

• Maintain basic technology inventory, support documentation, troubleshooting guides, and relevant standard operating procedures. 

Operational Systems & Program Support 

• Help improve practical workflows and existing tools for shelter/day-center intake, meal services, hygiene, laundry, incident reporting, staff activity tracking, and inventory or asset management. 

• Create or maintain straightforward forms, spreadsheets, trackers, and standardized procedures; coordinate more complex system changes with appropriate vendors. 

• Partner with program leaders and frontline staff to support new services, troubleshoot process gaps, and align data and technology tools with daily operations. 

Qualifications & Skills 

• Experience using HMIS/COHMIS or a comparable social-services, housing, or case-management information system strongly preferred. 

• Experience producing reports, managing data quality, and working with Microsoft Excel and Microsoft 365 required. 

• Comfortable providing basic hands-on computer and printer support and communicating with external IT providers; advanced engineering or programming skills are not required. 

• Strong attention to detail, confidentiality, customer service, organization, problem-solving, and ability to train nontechnical staff. 

• Experience in homeless services, housing, nonprofit programs, or community services preferred. 

The Successful Candidate:  

• Mission-driven with a commitment to improving outcomes for individuals experiencing homelessness 

• Strong systems thinker who can design practical, scalable workflows 

• Able to translate data into clear, actionable insights for diverse audiences 

• Hands-on problem solver comfortable with both technical and operational challenges 

• Collaborative and approachable, with the ability to build trust across frontline and leadership teams 

• Detail-oriented, ensuring data accuracy, compliance, and strong documentation 

• Adaptable and resourceful in a fast-paced, evolving nonprofit environment 

Benefits    

• Salary dependent on experience, beginning at $70,000 

• Paid time off plan begins at 3-weeks (15 days) per year.     

• 1 hour of sick time accumulated for every 30 hours worked 

• 403(b) Retirement Savings plan with an employer match of 3% subject to vesting schedule.      

• 10 paid Holidays annually     

• Comprehensive Medical, Vision, and Dental Insurance coverage.     

Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:

• Paid Time Off (PTO): Starting at two (2) weeks per year
• Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
• Holidays: Ten (10) paid holidays annually

Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.

Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*

This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.