Manager of Community Outreach and Partnership
Reports To: Chief Operating Officer
FLSA Status: Exempt
Location: On-Site
Schedule: 9am to 5pm
Position Summary
The Manager of Community Outreach and Partnership oversees the recruitment, onboarding, training, scheduling, and supervision of volunteers supporting Advance Pathways adult homeless shelter and Day Center. This role ensures volunteers are prepared, supported, and aligned with organizational policies while maintaining safety, professionalism, and a positive experience. Serving as the primary liaison for volunteers, the coordinator works closely with program and operations staff to meet service needs. This is a non-clinical role focused exclusively on volunteer coordination and program support, with no direct client services, clinical work, or case management responsibilities.
Primary Responsibilities
Volunteer Recruitment and Outreach
Recruit volunteers through community outreach, partnerships, and events
Maintain relationships with volunteer groups, community organizations, and partners
Communicate volunteer opportunities, expectations, and requirements
Onboarding and Training
Coordinate volunteer onboarding, including applications, background checks (as required), and orientation
Provide training on shelter policies, safety procedures, confidentiality, and professional conduct
Ensure volunteers understand role boundaries and appropriate interactions with guests
Scheduling and Supervision
Schedule volunteers to meet program needs across shelter functions.
Confirm volunteer availability and manage schedule changes.
Provide daily supervision, guidance, and support to volunteers and Outreach Coordinators.
Address attendance issues, performance concerns, and policy violations.
Review and approve timecards.
Program Coordination and Support
Match volunteers to appropriate tasks based on skills and program needs
Coordinate volunteer support for activities such as meal service, guest services, administrative support, and special events
Serve as a liaison between volunteers and shelter staff
Update and coordinate individual and group volunteer outreach and orientation sessions with the Development Director
Documentation and Compliance
Maintain volunteer records, schedules, and service hour tracking
Ensure compliance with organizational policies and safety procedures
Track volunteer engagement and participation
Collaboration and Communication
Partner with leadership and staff to assess volunteer needs
Communicate updates and expectations clearly to volunteers and staff
Participate in staff meetings and planning sessions as needed
Other duties as assigned
Qualifications
Required
High school diploma or equivalent
Minimum one (1) year experience coordinating volunteers, staff, or schedules
Strong organizational, communication, and time-management skills
Ability to work effectively with diverse individuals and groups
Basic computer skills for scheduling, communication, and recordkeeping
Ability to pass required background check
Preferred
Experience working in shelters, nonprofit organizations, or human services
Experience recruiting and managing volunteers
Familiarity with trauma-informed environments and professional boundaries
Bilingual or culturally specific competencies
The Successful Candidate:
Must comply with the company’s drug-free workplace policy, including lawful drug and
alcohol testing requirements.
Displays alignment with the mission and values of Advance Pathways.
Demonstrates effective communication, time management skills, and the ability to meet deadlines.
Exhibits strong organizational and administrative abilities.
Has the ability to manage multiple priorities and schedules
Able to work independently with minimal supervision.
Benefits
Salary dependent on experience, beginning at 68k annually
Paid time off: 3 weeks (15 days) annually
Sick leave accrues at 1 hour per 30 hours worked, up to 48 hours annually
403(b) retirement savings plan with 3% employer match and vesting schedule
10 paid holidays
Comprehensive medical, vision, and dental insurance coverage
Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:
- Paid Time Off (PTO): Starting at two (2) weeks per year
- Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
- Holidays: Ten (10) paid holidays annually
Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.
Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*
This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.